Shipping & Delivery

1. Shipping Modes

We support multiple shipping methods, including:

• Sea freight
• Air freight
• Land transportation
• Express delivery or courier service for selected samples and small parcels
• Door-to-door delivery for selected countries or regions where available

The most suitable shipping method will depend on order volume, product type, delivery urgency, destination market, customs requirements, and cost efficiency.

2. Trade Terms

For B2B and international trade orders, we may support different trade terms depending on the order and destination, including:

• EXW
• FOB
• CIF
• DAP
• DDP
• Other terms confirmed in writing

FOB shipments may be arranged through major ports such as Shanghai, Tianjin, Guangzhou, or other agreed ports and logistics routes. The final trade term, port, delivery point, customs responsibility, freight cost, and risk transfer point shall be confirmed in the quotation, contract, proforma invoice, or written order confirmation.

3. Customs and Documents

For B2B export orders, we may provide a full set of customs declaration and shipping documents according to the confirmed order and destination requirements. Available documents may include, where applicable:

• Commercial invoice
• Packing list
• Sales contract
• Bill of lading or airway bill
• Certificate of origin
• Phytosanitary or inspection documents, if required
• Product specification documents
• COA or quality-related documents, if available for the relevant product or batch
• Other documents required for customs clearance or buyer compliance

Document availability may vary by product, country, order type, and regulatory requirements.

4. Delivery Time

General international delivery time may vary depending on shipping method and destination.

As a reference:

• Air freight or express delivery is generally faster and suitable for urgent samples or selected small orders.
• Sea freight is more cost-effective for bulk orders and mixed sourcing shipments.
• Standard B2B international shipping may commonly take around 15-30 days after shipment, depending on route, customs clearance, port schedule, and destination logistics.

Production lead time, custom packaging, seasonal demand, inspection, documentation, customs procedures, and force majeure events may affect the final delivery schedule.

5. B2B Order Process

For B2B wholesale, mixed sourcing, OEM/ODM, custom packaging, and distributor orders, the general process is:

1. Submit inquiry or product list.
2. Confirm product, quantity, packaging, destination, trade term, and required documents.
3. Receive English quotation or proforma invoice.
4. Confirm order and sign international trade contract where applicable.
5. Pay deposit according to confirmed terms.
6. Arrange production, packing, inspection, and documentation.
7. Pay balance according to confirmed terms, such as balance against copy of bill of lading.
8. Arrange shipment and provide shipping documents.
9. Support delivery follow-up and after-sales communication.

For many international trade orders, payment may be arranged as 50% deposit and 50% balance against copy of bill of lading, unless otherwise agreed in writing.

6. Price and Freight Fluctuation

Product unit prices and freight costs may fluctuate due to:

• Raw material harvest and origin supply
• Market supply and demand
• Seasonal purchasing periods
• Packaging requirements
• Order quantity
• Exchange rate changes
• Fuel, freight, port, warehouse, and customs-related charges
• Destination country requirements

Larger order volumes may qualify for better product pricing, freight efficiency, or customized commercial terms.

7. B2B Returns, Claims, and Quality Issues

B2B bulk orders, OEM/ODM orders, custom packaging orders, distributor orders, and international trade orders are handled separately from consumer retail returns.

For B2B orders, product inspection, quality claims, return, replacement, compensation, and dispute handling shall be based on the relevant contract, quotation, invoice, quality inspection record, product photos or videos, shipping documents, bill of lading, arrival acceptance record, and written confirmation between both parties.

Custom products and private label packaging products generally cannot be returned or exchanged unless there is a confirmed quality issue or a written agreement between both parties.

If you find a possible quality issue after receiving goods, please contact us promptly with:

• Order number or contract reference
• Product name and batch information
• Clear photos or videos
• Quantity affected
• Arrival date and inspection details
• Description of the issue

We will review the case and provide a solution according to the agreed commercial terms and verified facts.

8. B2C Retail Delivery and Returns

Selected products may become available for direct consumer purchase after the online shopping function is launched.

For B2C retail orders, the shipping fee, delivery time, available delivery regions, return window, and after-sales rules will be shown on the product page, checkout page, or order confirmation.

Unless otherwise stated for a specific product or order:

• Quality issues may be eligible for free return or exchange within 7 days after receipt, with return freight borne by us after verification.
• Non-quality returns may be accepted within 3 days after receipt only if the product is unopened, unused, complete, and does not affect secondary sale. Return freight shall be borne by the customer.
• Customized products, opened food products, damaged packaging caused by the customer, or products unsuitable for resale are generally not eligible for return or exchange unless there is a confirmed quality issue.

Final retail return rules may vary by product category, destination market, platform rules, and applicable consumer law.

9. Import Duties, Taxes, and Local Compliance

For international orders, import duties, taxes, customs charges, product registration, local labeling, import permits, and destination market compliance requirements may apply.

Unless otherwise agreed under DDP or another written arrangement, the buyer is responsible for local import duties, taxes, customs clearance, and compliance requirements in the destination country.

Please confirm local import rules before placing B2B or retail orders, especially for botanical ingredients, herbal food products, dried fruits, teas, soup bases, and customized food packaging.

10. Contact Us for Shipping Support

For shipping quotations, logistics planning, door-to-door options, customs documents, or destination-specific delivery support, please contact us:

Email: [Insert official email]
WhatsApp/Phone: [Insert official contact]
Company: [Insert legal entity name]